"I had the pleasure of talking to you a couple of times this week, and I have to say I am more than pleased with the professionalism and you taking ownership of helping us. We can’t always get every single thing done for our customers, when they want it, but we all can do our best effort to do so, and you have truly done that… that is all one can honestly ask and expect. The single main reason I wanted to buy from Richards and not a fly-by-night trade show sale is to have someone we can pick up the phone or go see when we need ya! Hot tubs and pools are a lot of money for something that is recreation. I’m not a 1-800 phone call guy. I want a business to do business with, not just an internet sale purchase.” Joe Currie