“I had the pleasure of talking to you a couple of times this week, and I have to say I am more than pleased with the professionalism and you taking ownership of helping us. We can’t always get every single thing done for our customers, when they want it, but we all can do our best effort to do so, and you have truly done that… that is all one can honestly ask and expect. The single main reason I wanted to buy from Richards and not a fly-by-night trade show sale is to have someone we can pick up the phone or go see when we need ya! Hot tubs and pools are a lot of money for something that is recreation. I’m not a 1-800 phone call guy. I want a business to do business with, not just an internet sale purchase.”

Joe Currie

After searching for months and months to find a high quality, true hydrotherapeutic hot tub for my wife and I, we found RTBS. Our Hot Springs Envoy was the perfect solution for us. We are thrilled and look forward to jumping into that crystal clear, salt-water tub after a hard day’s work to get the total relaxation. From start to finish, the salesperson, Nick, the delivery team, David, Angel, Brian and Kristen were super to work with. They were patient to show us everything we needed to do, exceeding our expectations of superior service. We highly recommend this wonderful business.